Terms of Use

Please read the following terms and conditions (Terms of Use) carefully as they govern your use of this Website. By accessing the First Step website (Website), you agree to these Terms of Use. 

Purpose of this website

This Website has been established to provide information about addiction and mental health services provided by First Step to the Victorian community.

The Website is not intended to be a substitute for professional medical advice, diagnosis or treatment. You should seek the advice of an appropriately qualified healthcare professional before making decisions about your own circumstances. You should not disregard professional medical advice, or delay seeking it, because of any information contained on this Website.


By agreeing to these Terms of Use you also agree to our Privacy Policy and Privacy Collection Statement.


You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk.

This site and its contents are provided to you in good faith and on an "as is" basis.  We make no representation or warranty as to the reliability, accuracy or completeness of the information contained on this Website. 

You should not act on the basis of anything contained on this Website without first obtaining professional advice specific to your circumstances.  Never disregard professional mental health or medical advice or delay in seeking treatment because of something you have seen on this Website.  You must make your own assessment of the information contained on this Website and, if you choose to rely on it, you do so wholly at your own risk.

First Step makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither First Step, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

We may, from time to time, change or add to this Website without notice. However we do not undertake to keep this website updated and we will not be liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.


First Step cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You must take your own precautions to ensure that whatever you select for your use from this Website is free from viruses or anything else (such as worms or Trojan Horses) that may interfere with or damage the operations of your computer system.  You assume all risk of use of all programs and files on this site, and you release First Step entirely of all responsibility for any consequences of its use.

Third Party Sites

This site may contain links to third party sites. First Step is not responsible for the condition or content of those sites as they are not under First Step‘s control. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by First Step  of the sites or the products or services provided on the site.

First Step does not permit any linkages to this site without prior permission.


This site and its contents are subject to copyright. The site material copyright is owned by The First Step Program (herein known as 'First Step'), or in the case of some material, a third party. This site's HTML, CSS and associated scripts are the property of Heartburst Digital and software copyright is owned by Nationbuilder.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.


This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Included Trademarks and Registered Trademarks are Trademarks of their respective owners.

Applicable Law

This site is controlled by First Step. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This site may be accessed throughout Australia and overseas. First Step makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.