You agree that the First Step Program Limited, via Stripe, will debit your nominated account monthly from the date you subscribe, or within three business working days thereafter. Direct debiting may not be available on all accounts. If in doubt, please refer to your financial institution.
We use Stripe to process payments. Your Direct Debit Service Agreement is with Stripe and you can read the conditions of that Agreement here: https://stripe.com/au-becs-dd-service-agreement/legal.
We will email you an annual tax deductible receipt, summarising the drawings.
It is your responsibility to have sufficient funds available in your nominated account by the due date when payments are to be drawn. We may reattempt unsuccessful direct debits or contact you seeking instructions.
Should you wish to cancel, defer or make alterations to your direct debit, please email [email protected]. Please note we require 10 days’ notice.
Should you have any queries or dispute any debit item, please contact First Step Program Limited at [email protected]. If you do not receive a satisfactory response from First Step Program Limited to your dispute, contact your financial institution. You will receive a refund of the drawing amount if First Step Program Limited cannot substantiate the reason for the drawing. Please refer to our Refund Policy.
Your record and account details will be kept securely and in compliance with Privacy legislation. Please refer to our Privacy Policy.