Flexible Funding Brokerage (FFB) is a program designed to support people with severe mental distress to overcome the financial barriers to social inclusion. FFB funds the purchase of items and services to help clients manage their mental distress, strengthen relationships with family and friends, and take part in social activities and work.

The program is intended to complement mental health treatment plans and focuses on developing capacity (such as skills and resilience) and connectedness during short periods of need.

It does not provide ongoing support.

FFB can help with:

• Managing daily living
• Developing broader life skills
• Supporting employment of training goals or developing vocational skills
• Building social skills
• Increasing physical activity

Read some First Step case studies of how FFB has been used to support our clients. 

First Step is funded by the Australian Government via the South Eastern Melbourne Primary Health Network to deliver FFB.

Who is FFB for?

To be eligible for FFB at First Step, clients must:

• live, study or work in the City of Port Phillip, the City of Stonnington, the City of Glen Eira or the City of Bayside
• have a Health Care Card
• not be able to afford similar services
• have a diagnosed mental illness that is considered severe
• not be eligible for National Disability Insurance Scheme (NDIS)

How to access FFB?

Referrals can be made by anyone - GP's, health professionals, social services, other organisations, family members or other key supports, or self-referral.

To make a referral:

• Call First Step on 03 9537 3177
• Email [email protected]

You will be sent a simple referral form to complete, or you can download it here.

You can learn more about FFB by watching the video below.