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At First Step, we focus on ‘incremental whole-of-life improvements.’ What this means is that progress in one area, such as mental health, leads to progress in another area, such as addiction.

We don’t rush to diagnose or medicate or ‘fix’. We get to know our clients and understand their needs before gathering a specialist team around them.

Experience has taught us that referring people to other services, in other locations, dramatically reduces their likelihood of attending. It also removes the possibility of coordinated planning and care.

First Step’s integrated approach has a very real chance of helping vulnerable clients achieve incremental whole-of-life improvements.


First Step is open Monday to Friday 9am - 5pm. Appointments can be made by calling 03 9537 3177.

Clients do not pay for any consultations at First Step.  All appointments are either bulk-billed or funded.

First Step does not provide after hours or emergency advice or support. Should you need support when we are closed, please call the Home Doctor Service on 13 74 25 or 000 for emergencies.

If you need an interpreter, please see the Reception team who can help access this service.

You can find out more about our services below.


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The National Disability Insurance Scheme (NDIS) provides eligible people with a Capacity Building Support budget. This funding helps build independence and skills to support people to pursue their goals.

A specific category...

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General Practitioners

First Step’s General Practitioners (GPs) form the core of the support team, providing primary care, planning and referral. They may work with the client on:

• Replacement pharmacotherapy (methadone, buprenorphine, suboxone or...

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Mental health services

First Step’s mental health services include flexible support for people with moderate to severe mental distress, and can include mental health nursing, psychological counselling, care coordination and psychiatry.

Mental Health Integrated Complex...

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