Vision, Mission and Values

Vision, Mission and Values

Vision: A community free from addiction and substance abuse related issues and the problems it creates in people's lives.

Mission: To provide safe and effective pathways to recovery for all people with addiction and substance abuse related issues to assist them to positively engage with the community. We do this through:

•   Providing affordable, accessible and non-judgemental services
•   Creating an environment where staff work with clients to determine which medical treatment programs are most appropriate for them.
•   Providing psycho-social programs that offer compassionate advice, referral, support and counselling.
•   Providing access to a free legal service for those engaged in our treatment programs
•   Pioneering innovative treatments and seeking to influence public drug policy

Values: Every aspect of our work aims to maximise the wellbeing of all people that seek our help.

Accessibility:
First Step believes in the right of all people, regardless of financial status or other factors, to receive assistance in overcoming obstacles in their lives. We believe in the right of all individuals to flourish, and our aim is to assist people to maximise their long term happiness.

Compassion:
We maintain a compassionate approach to our relationships with all people. All visitors to the practice are treated as individuals deserving of assistance in every way, we are able to offer it.

Respect:
We always operate in a manner that shows respect to clients, their families, staff and volunteers in the belief that such an environment enables the best outcomes for all these groups.

Innovation:
By recognising the changing nature of drug use and maintaining a flexible approach to all aspects of the treatment of drug dependence, First Step takes full advantage of new developments in the field, and periodically reviews its existing treatment methods. The practice also encourages external policy makers to remain open-minded about new treatment methods and advocates for the acceptance of proven progressive interventions.

Excellence:
We continually aim for excellence in caring for the physical and mental health of clients, their families, staff and volunteers.

Passion and Appreciation:
We exist due to the passion of our staff, volunteers and founders. We strive to maintain an environment that fosters this passion, and publicly and frequently expresses its gratitude to all our team members.