First Step has a multi-disciplinary team of GPs, psychologists, nurse practitioners, lawyers, mental health nurses, care coordinators, counsellors and psycho-social workers.
We provide services for free, from one team, at one site.
Please call Reception on 03 9537 3177 to make an appointment. Sometimes we have a waiting list.
If you are not able to make your appointment, please let us know so the appointment can be given to another client.
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What you can expect:
- A non-judgemental, friendly attitude from our team
- Clear, easy to understand communication
- A consistent effort to achieve the best possible outcome for you.
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In return, we expect you to:
- Attend appointments on time, or call if you are running late or need to reschedule
- Honest communication
- A respectful, polite attitude
- Please bring your Medicare Care and Health Care Card if you have one
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First Step is open:
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Monday 9am - 5pm
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Tuesday 9am - 5pm
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Wednesday 9am - 5pm
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Thursday 9am - 5pm
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Friday 9am - 5pm
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Saturday closed
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Sunday closed
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First Step is closed on the following days
- Wednesday 18 December to Thursday 2 January
- Australia Day 27 January
- Labour Day 10 March
- Good Friday 18 April
- Easter Monday 21 April
- ANZAC Day 25 April
- King's Birthday 9 June
- Melbourne Cup 4 November
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First Step does not provide after-hours or emergency advice or support. Should you need support when we are closed, please call the Home Doctor Service on 13 74 25 or 000 for emergencies.
