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First Step has a multi-disciplinary team of GPs, psychologists, psychiatrists, lawyers, mental health nurses, care coordinators, counsellors and psycho-social workers.

We provide services for free, from one team, at one site. And you don’t need a referral.

You must call Reception on 03 9537 3177 to make an appointment. Sometimes we have a waiting list.

We promise you:

  • A non-judgemental, friendly attitude
  • Clear, easy to understand communication
  • A consistent effort to achieve the best possible outcome for you.

In return, we expect you to:

  • Attend appointments on time, or call if you are running late or need to reschedule
  • Honest communication
  • A respectful, friendly attitude
  • Remember to bring your Medicare Care and Health Care Card if you have one

First Step is open:

  • Monday 9am - 5pm
  • Tuesday 9am - 5pm
  • Wednesday 9am - 5pm
  • Thursday 9am - 5pm
  • Friday 9am - 5pm
  • Saturday closed
  • Sunday closed

First Step is closed on the following public holidays:

  • New Year's Day Monday 2 Jan
  • Australia Day Thursday 26 Jan
  • Labour Day Monday 13 Mar
  • Good Friday Friday 7 Apr
  • Easter Monday Monday 10 Apr
  • ANZAC Day Tuesday 25 Apr

First Step does not provide after-hours or emergency advice or support. Should you need support when we are closed, please call the Home Doctor Service on 13 74 25 or 000 for emergencies.