Opening hours

Opening Hours

First Step has a multi-disciplinary team of GPs, psychologists, psychiatrists, lawyers, mental health nurses, care coordinators, counsellors and psycho-social workers.

We provide services for free, from one team, at one site. And you don’t need a referral.

You must call Reception on 03 9537 3177 to make an appointment. Sometimes we have a waiting list.

We promise you:

•   A non-judgemental, friendly attitude
•   Clear, easy to understand communication
•   A consistent effort to achieve the best possible outcome for you.

In return, we expect you to:

•   Attend appointments on time, or call if you are running late or need to reschedule
•   Honest communication
•   A respectful, friendly attitude
•   Remember to bring your Medicare Care and Health Care Card if you have one

First Step is open:

Monday        9am - 5pm
Tuesday  9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday closed
Sunday closed


First Step is closed on the following public holidays:

New Year's Day Monday 3 Jan (observed)
Australia Day Wednesday 26 Jan
Labour Day  Monday 14 Mar
Good Friday Friday 15 Apr
Easter Monday  Monday 18 Apr
ANZAC Day Monday 25 Apr
Queen's Birthday Monday 13 Jun
Grand Final Friday Friday 30 Sep (tbc)
Melbourne Cup Tuesday 1 Nov
Boxing Day Monday 26 Dec
Christmas Day Tuesday 27 Dec (observed)


First Step does not provide after hours or emergency advice or support. Should you need support when we are closed, please call the Home Doctor Service on 13 74 25 or 000 for emergencies.