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First Step has a multi-disciplinary team of GPs, psychologists, nurse practitioners, lawyers, mental health nurses, care coordinators, counsellors and psycho-social workers.

We provide services for free, from one team, at one site. 

Please call Reception on 03 9537 3177 to make an appointment. Sometimes we have a waiting list.

If you are not able to make your appointment, please let us know so the appointment can be given to another client.

What you can expect:

  • A non-judgemental, friendly attitude from our team
  • Clear, easy to understand communication
  • A consistent effort to achieve the best possible outcome for you.

In return, we expect you to:

  • Attend appointments on time, or call if you are running late or need to reschedule
  • Honest communication
  • A respectful, polite attitude
  • Please bring your Medicare Care and Health Care Card if you have one

First Step is open:

  • Monday 9am - 5pm
  • Tuesday 9am - 5pm
  • Wednesday 9am - 5pm
  • Thursday 9am - 5pm
  • Friday 9am - 5pm
  • Saturday closed
  • Sunday closed

First Step is closed on the following days

  • Grand Final Eve Friday 29 Sept
  • Monday 6 November
  • Melbourne Cup Day Tuesday 7 Nov
  • Friday 10 November
  • Christmas Day Monday 25 Dec
  • Boxing Day Tuesday 26 Dec

First Step does not provide after-hours or emergency advice or support. Should you need support when we are closed, please call the Home Doctor Service on 13 74 25 or 000 for emergencies.