First Step is open Monday to Friday 9am - 5pm. Appointments can be made by calling 03 9537 3177.

At First Step, we focus on ‘incremental whole-of-life improvements.’ What this means is that progress in one area, such as mental health, leads to progress in another area, such as addiction.

We don’t rush to diagnose or medicate or ‘fix’. We get to know our clients and understand their needs before gathering a specialist team around them.

Experience has taught us that referring people to other services, in other locations, dramatically reduces their likelihood of attending. It also removes the possibility of coordinated planning and care.

First Step’s integrated approach has a very real chance of helping vulnerable clients achieve incremental whole-of-life improvements.

You can find out more about our services below.

First Step does not provide after hours or emergency advice or support. Should you need support when we are closed, please call the Home Doctor Service on 13 74 25 or 000 for emergencies.